One business line.
Your whole team.
Bring business calls to the phones your team already uses. Keep the conversation connected to ViviScape Work.
No extra app. No new phone hardware.
Less chasing.
More connecting.
A familiar customer number takes one path. An unfamiliar number takes another. Explore the journey below.
- 01INCOMING CALL
A new number calls
The caller reaches your business number.
- 02HUMAN VERIFY
A quick keypad check
The caller enters a randomized two-digit code before reaching the general ring list.
- 03TEAM RING
Your team gets the call
Up to 10 phones ring simultaneously, with the caller’s number shown.
- 04PRESS 1 TO ACCEPT
A teammate connects
The first teammate to accept takes the call. The acceptance step keeps personal voicemail from grabbing it.
Unfamiliar number → keypad verification → team ring list → first teammate to accept.
Human Verify uses a randomized two-digit challenge, with three attempts by default. Failed verification goes to voicemail.
Smart ID matches stored customer, contact and portal phone numbers. A number match is recognition, not proof of identity.
The call ends.
The context stays.
Bring the record of the conversation back to the place your team works.
- Voicemail you can read or replay
- AI transcription and a Voice Mail player in Work. Email notifications include an MP3 and a link back to Work.
- A clearer call history
- See verification or recognition, outcome, duration and the accepting teammate in the Call Log, with filters and 30-day metrics.
- A voice that fits your business
- Preview 12 selectable voices. Account admins manage greetings, the support number, ring list and voicemail recipients.
A message to come back to.
“Hi team, I’m calling about our project. Could someone give me a call back when you have a moment?”
AI transcripts can contain errors. Replay the audio when details matter.
Keep your team
in the loop.
Echo forwards text messages to multiple team members. So the people working together can see the same update.
Reply to customers who have texted in the past 30 days and have not opted out. Echo cannot initiate outreach.
“Quick update: we’ll be ready
for the team at 2.”
Built for Work.
Ready for your team.
Phone is available now. Talk to us about connecting your business line and your team’s existing phones to Work.
Ask about PhoneHow can my team get Phone?
Phone is available now with self-service paid-plan signup. Contact us for help choosing the right setup for your team.
Do we need another app or new phones?
No extra app or phone hardware is needed. The general ring list can ring up to 10 existing phones simultaneously.
How does this fit into ViviScape Work?
Call Log and Voice Mail live in Work, with phone settings managed by account admins. Contact us to discuss access for your account.
Is Echo available now?
Yes. Echo forwarding and replies are available now. Replies are limited to customers who texted in the past 30 days and have not opted out. Echo cannot initiate outreach.