Every ticket hour is billable or budgeted — never lost.
Tickets, projects, retainers, and time tracking live on one client timeline. So the work your techs actually do shows up against the right contract — instead of vanishing into email and a helpdesk that doesn't talk to billing.
Free to start · No credit card · Set up for IT & MSP work in minutes
Retainer work gets done. It just doesn't get counted.
A five-minute password reset here, an "urgent" after-hours fix there. Multiply it across every tech and every client, and the hours you never logged are the margin you never see.
Your PSA holds tickets. Your project tool holds implementations. Time sheets live somewhere else, and billing reconciles it all by hand at month-end. Every handoff drops context — and dropped context is unbilled labor.
ViviScape Work puts tickets, projects, and time on one customer record, so utilization and retainer burn are visible while the work is happening, not after you've eaten the cost.
Put it on one timelineWhere MSP hours disappear
- Quick fixes never make it to a ticket
- Retainer burn is a guess until it's overrun
- Project time and ticket time never reconcile
- No live view of which techs are underwater
- Billing rebuilds the month from memory
One system from ticket to invoice
Tickets + projects, one client
Reactive tickets and project delivery share the same customer timeline — with SLAs, owners, and status visible in one place.
Log time by talking
Techs say what they fixed; AI turns it into billable entries tagged to the right client and contract. No timesheet, no Friday guesswork.
Retainer & utilization visibility
See contract burn and who's overloaded in real time — so you catch scope creep before it quietly becomes free work.
Straight to QuickBooks
Approved billable time pushes to QuickBooks Online as invoices — customer, hours, and detail already filled in.
Billing that already knows the work.
Because every ticket and project hour is captured against the client and contract as it happens, month-end billing is a push, not a reconstruction.
Fewer write-offs, cleaner retainers, and a straight line from the fix your tech delivered to the revenue you actually book.
Start freeViviScape Work for IT & MSP firms — common questions
How do MSPs track retainer hours with ViviScape Work?
ViviScape Work puts tickets, projects and tracked time on one client timeline, so retainer consumption is visible as it happens rather than reconstructed at month end. Techs log time against the client and the work, and utilization and retainer burn appear in Insights without a separate timesheet exercise.
Is ViviScape Work a replacement for an RMM or PSA?
ViviScape Work replaces the PSA side — client records, projects, tickets as work, time, and billing — but it is not an RMM and does not do remote monitoring or patching. Most MSPs keep their RMM and use ViviScape Work for the work-to-cash path.
What is the best time tracking software for an IT services company?
For an MSP the deciding factor is whether tracked hours connect to a client, a retainer and an invoice without re-entry. ViviScape Work does that in one system, starting free for 2 users and $29 per user per month on Pro. QuickBooks Online sync requires separate integration access on Premium or Enterprise.
Stop giving away MSP hours.
Start free with tickets, projects, and time tracking on one client timeline — then connect QuickBooks when you're ready to bill.