Texas MSPs serve clients 300 miles apart. One timeline holds it all.
Multi-site clients, after-hours calls, and a service area the size of a small country. ViviScape Work keeps every ticket hour and project hour on one client record, so retainer burn is a number you watch instead of a surprise you eat.
Free to start · No credit card · Set up for IT services and MSPs in minutes
Retainer work gets done. It just doesn't get counted.
A five-minute password reset here, an after-hours outage there. Multiply it across every tech and client and the hours nobody logged are the margin you never see.
Texas MSPs tend to run wide: a client with four locations across two metros, a warehouse in the Valley, and remote staff everywhere. Every extra site is another place work happens that never reaches a ticket.
The Austin, DFW, and Houston tech corridors also mean relocation. New businesses land in-state constantly and onboard fast — which is great revenue and terrible for record-keeping if project time and reactive support live in separate tools.
Start capturing itWhere the hours go
- Quick fixes never make it to a ticket
- Retainer burn is a guess until it's overrun
- Project time and ticket time never reconcile
- No live view of which techs are underwater
- Billing rebuilds the month from memory
One system from the work to the invoice
Tickets + projects, one client
Reactive tickets and project delivery share a single customer timeline, with owners and status in one place.
Log time by talking
Techs say what they fixed; AI turns it into billable entries against the right client and contract.
Retainer & utilization live
See contract burn and tech load in real time, so scope creep gets caught before it becomes free work.
Straight to QuickBooks
Approved billable time pushes to QuickBooks Online as invoices with customer, hours, and detail filled in.
Why Texas MSPs leak more than most
ViviScape Work is one platform, but the workspace you land in is shaped for IT services and MSPs — and the way that work happens in Texas is not the way it happens everywhere.
See the full IT Services & MSPs breakdownWhat IT services and MSPs here ask first
Is ViviScape Work a replacement for our RMM?
No. ViviScape Work is the business layer — clients, tickets, projects, billable time, and invoicing. Keep your RMM for monitoring and remote access.
Can we track retainer hours per client site?
Yes. Contract burn rolls up per client while still showing which location and which tech the hours came from.
How fast can a small Texas MSP get running?
The free tier starts immediately and the workspace is pre-shaped for IT and MSP work, so you're logging billable ticket time the same day.
Stop giving away Texas hours.
Start free with a workspace already set up for IT services and MSPs, then connect QuickBooks Online when you're ready to bill from it.